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Booking terms and conditons

General 

  1.  All of our guides, instructors & coaches have been trained and assessed to highest standards of the National Governing Bodies in the UK. They are fully qualified within the remit of the awards of which they hold. We take every precaution to assess, evaluate & manage the risk in the environment we take you, but participants are reminded that although all the risks we assess and manage there is always still risk involved to the participant of injury or death.

  2. The activities that Omega Guiding offers are all delivered following the guidelines as outlined in the company Standard Operating Procedures and Risk Assessments. However, as with any physical activity there remains a degree of risk and the Activity can be physically, mentally and emotionally demanding.

  3. By ticking the disclaimer box on the booking form you are agreeing to having carefully considered all of the risks involved in undertaking the Activity, including the risk of bumps, scrapes, cuts, bruises and other injuries and agree to undertake the Activity.

  4. By ticking the disclaimer box on the booking form you understand that Omega Guiding accepts no responsibility for loss, damage or injury caused by or during participation in the Activity, except where the loss, damage or injury was caused directly by Omega Guiding’s negligence.

  5. It is reminded that your guide has a duty of care while under supervision on your course and he/she will advise you of what to do. If you choose not to listen to the advice of your instructor then the duty of care has been revoked and your actions and any consequences to you or others around you will be your own actions.

  6. Our advertised courses and expeditions are open to anyone of appropriate and relevant experience. Participants under the age of 18 years old must be accompanied by a parent or legal guardian at all times.

  7. Our Guides, Instructors and Leaders reserve the right to exclude any member from a participation on planned mountain activities if he or she might endanger the success or safety of the rest of the party through lack of fitness, ill-health, poor acclimatisation or dangerous technique or believed to be under the influence of drugs or alcohol. We can make no refunds of fees paid to members so excluded.

  8. All our guides are covered by Public Liability Insurance and Professional Indemnity Insurance. This does not include personal accident or belongings insurance. Participants should arrange their own cancellation insurance. We will provide a qualified, experienced and suitable guide or instructor.

Photography

  1. Our guides will endeavour where possible to take photos of you out on your chosen activity, these will be available to you for your own use once they have been uploaded to the Omega database.

  2. By ticking the "I understand" box on our booking form you agree to these photos being used for promotion of Omega Guiding, both on our website and social media. If you would prefer photos of you not be used please inform your guide before your trip.

Booking and Cancellation

  1.  Bookings are not confirmed until 50% deposit is paid and booking form details have been received, full payment is required 4 weeks before the start date of the course. 

  2. If you need cancel more than 4 weeks before the course starts we will refund you 50%, within 4 weeks of the course 25% and if within 2 weeks of the start date there will be no refund. 

Cancellation by Omega Guiding

  1. Whilst every attempt is made to ensure that advertised courses/activities actually run, Omega will notify the customer of cancellation as soon as feasible where it believes that cancellation is necessary due to dangerous and/or unsuitable conditions for the advertised course/activity and other alternative options.

  2. In the event of cancellation by Omega Guiding for reasons listed in the previous term, customers will be offered the choice of the following options:

    • Full refund of the guiding or instructional fee paid; or

    • Another booking on a different date

    • The option of an alternative activity on the same date

  3. Omega Guiding accepts no liability for the consequences of strikes, riots, acts of war or terrorism, disease outbreaks, government intervention, natural disasters or adverse weather conditions. If such occurrences cause us to have to cancel a course or trip we will offer an alternative holiday if possible, but accept no liability for the return of fees paid prior to cancellation or curtailment.

Please note that we are unable to refund any associated costs, such as accommodation or transport costs.

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Looking for something different?
Try our sister site for day walks and guided bike rides!
www.hiddenfortwilliam.co.uk
Omega Guiding Ltd.